Your automation investment
doesn't stop at commissioning.
Remote monitoring, on-call troubleshooting, performance audits, and continuous improvement — keeping your control systems performing at the level they were designed for.
Alarm lists grow. Workarounds accumulate. OEE slides by a point a year and nobody can point to a single cause.
- —400 nuisance alarms per shift
- —No verified backups
- —2 AM calls with no one to answer
Proactive maintenance, performance audits, and engineers who know your system when you call.
- Rationalized alarms that operators trust
- Verified backups and preventive maintenance
- Guaranteed response times with system context
Systems degrade
without attention.
The system works. The line is running. The project team leaves. Six months later, an alarm strategy that made sense during startup is generating 400 nuisance alarms per shift. A control loop tuned on the original product is oscillating on the new formulation. A PLC battery is dying and nobody noticed.
Automation systems degrade gradually. Alarm lists grow. Workarounds accumulate. Quick fixes become permanent. Operators learn to work around problems instead of reporting them. OEE slides by a point a year and nobody can point to a single cause because it's a hundred small things.
We keep your control systems performing at the level they were designed for — and push them further as your operation evolves.
Six pillars of
automation support.
Remote Monitoring and Support
Secure remote access to your control systems for real-time monitoring, PLC troubleshooting, and first-response support. When your maintenance team encounters a problem they can't resolve, we're available remotely to assess, diagnose, and guide the resolution. Remote monitoring for critical systems: automated alerts on controller health, communication status, UPS battery condition, disk space, and backup status. We catch infrastructure problems before they become outages.
On-Call Troubleshooting
Production problems don't wait for business hours. On-call support available for urgent issues your team can't resolve independently. Phone-based guidance for straightforward problems. Remote access for issues requiring program review. On-site dispatch for problems that can't be resolved remotely. Response time commitments defined in your support agreement — because 'we'll get back to you' isn't useful when the line is down.
Preventive Maintenance Programs
Scheduled maintenance for control system infrastructure: PLC battery replacement, firmware updates, UPS battery testing, HMI screen calibration, network switch maintenance, and backup verification. Control system backup management: regular, verified backups of PLC programs, HMI projects, SCADA configurations, and network device configurations. Cybersecurity maintenance: patch management, antivirus updates, access credential reviews, and firewall rule audits.
Performance Audits
Periodic assessments of your automation system's performance. Control loop audits: loops in auto versus manual, oscillation, control variability. Alarm system audits: average alarms per hour, standing alarm count, chattering alarms — compared against ISA-18.2 benchmarks. Network audits: device inventory, bandwidth utilization, firmware versions, and cybersecurity posture. HMI and SCADA audits: screen usability and operator feedback.
Continuous Improvement Programs
Structured programs using operational data to identify improvement opportunities. OEE improvement through downtime Pareto analysis and sequence optimization. Energy optimization identifying equipment that runs when it doesn't need to. Throughput optimization through cycle time analysis and bottleneck identification. Quality improvement using process data correlations to prevent defects.
System Modifications and Enhancements
Your operation changes — new products, new equipment, new regulatory requirements. Program modifications: adding equipment to existing PLC programs, modifying sequence logic, adding I/O points, updating alarm setpoints. HMI and SCADA enhancements: new screens, dashboards, report modifications. Integration additions: connecting new equipment, adding historian data sources, building new business system interfaces.
Structured around
how you operate.
Retainer, per-incident, or project-based — we structure the engagement around your facility's needs, not a one-size-fits-all package.
Retainer-Based Support
Monthly retainer with defined remote support hours, response time commitments, scheduled preventive maintenance visits, and priority scheduling for on-site service. Best for facilities that rely on automation for continuous production.
Per-Incident Support
On-demand support billed per incident or per hour. No monthly commitment. Best for facilities with experienced internal teams that occasionally need specialist support for complex issues or after-hours coverage.
Project-Based Optimization
Defined-scope improvement projects: loop tuning campaigns, alarm rationalization, OEE system deployment, HMI redesign, or energy optimization studies. Scoped, quoted, and executed with defined deliverables.
Production-Critical Facilities
Any facility where unplanned automation downtime directly impacts production output, product quality, or safety. Food processing, pharmaceutical manufacturing, chemical production, water treatment.
Limited Internal Automation Staff
Plants with strong mechanical and electrical maintenance teams but limited PLC, SCADA, or controls engineering expertise. We serve as an extension of your maintenance team for the automation layer.
Multi-Site Operations
Companies with multiple production facilities that need consistent automation support, standardized practices, and a single point of contact for controls engineering across sites.
From understanding
to continuous improvement.
Understand your systems.
We invest time upfront to document and understand your control system architecture, PLC program structure, network topology, and historian configuration. When you call, the engineer on the phone already has context.
Establish the baseline.
Performance audit of your existing systems: loop performance, alarm health, network status, and backup verification. This baseline identifies immediate issues and establishes the metrics we'll track over time.
Respond and resolve.
Remote and on-site support for issues as they arise. Every support interaction is an opportunity to make the system better — we don't just clear the alarm, we investigate the root cause and recommend a permanent fix.
Maintain proactively.
Scheduled preventive maintenance, backup verification, cybersecurity hygiene, and firmware management. The maintenance tasks that prevent catastrophic failures but consistently fall off the priority list.
Improve continuously.
Quarterly performance reviews, improvement recommendations, and optimization projects. Over time, supported systems get more reliable, not more fragile. Knowledge transfer builds your team's capability alongside the system.
What we support.
Every major industrial automation platform — supported by engineers who know the systems, not just the vendor documentation.
Support that improves,
not just maintains.
We know your system before you call.
Retainer clients aren't just a name in a ticketing system. We maintain documentation of your control system architecture, PLC program structure, network topology, and historian configuration. When you call, the engineer on the phone already has context — they're diagnosing, not discovering.
Support that improves the system, not just maintains it.
Every support interaction is an opportunity to make the system better. When we troubleshoot a recurring fault, we investigate the root cause and recommend a permanent fix. When we make a modification, we document it and flag related improvements. Over time, supported systems get more reliable.
Knowledge transfer is built in.
We don't create dependency. Every time we troubleshoot an issue, make a modification, or perform a site visit, we explain what we did and why. We build your team's capability alongside the system. The goal is for your team to handle routine issues independently and rely on us for complex problems.
Flexible engagement models.
Retainer-based support for facilities that need guaranteed response times. Per-incident support for teams that need occasional specialist backup. Project-based optimization for targeted improvements. We structure the engagement around how your facility actually operates — not a one-size-fits-all package.
Straight answers.
Retainer clients receive guaranteed response times defined in their support agreement — typically within 1–2 hours for critical issues during business hours, and within 4 hours for after-hours critical issues. Per-incident support is best-effort based on engineer availability. We're transparent about response capabilities and set expectations accordingly.
Yes. We regularly take over support for systems designed by other integrators, OEMs, or internal teams. We invest time upfront to document and understand the system — reviewing programs, creating network diagrams, and building the knowledge base that allows us to support it effectively. This onboarding effort is part of the support engagement.
Allen-Bradley (ControlLogix, CompactLogix, PLC-5, SLC-500), Siemens (S7-1500, S7-1200, S7-300), Beckhoff (TwinCAT), Ignition, FactoryTalk, WinCC, AVEVA, and associated industrial network infrastructure. If you're running a platform we don't regularly support, we'll tell you upfront.
Yes. Part of our support philosophy is knowledge transfer. During every support interaction, modification, and site visit, we explain what we're doing and why. For clients who want to develop internal controls engineering capability, we provide mentoring, training, and gradually shift routine tasks to your team while maintaining support for complex issues.
Retainer pricing depends on the number of systems, complexity, response time requirements, and the scope of preventive maintenance included. A retainer for a single facility with a few PLCs and one SCADA system is different from a multi-site retainer covering dozens of controllers and enterprise SCADA. We build retainers around your actual needs.
Retainer clients with after-hours coverage receive a dedicated emergency line that routes to an on-call engineer. The on-call engineer has remote access credentials and system documentation pre-staged so they can begin diagnosis immediately. We track all after-hours incidents and review them quarterly to identify patterns that can be addressed proactively.
Need ongoing automation support?
Whether it's a support retainer, a performance audit, or a system you inherited and need help understanding — tell us what you're working with.